Every voice, heard.
Every issue, resolved.
Help and feedback,
finally in one place
Aimedis Support unifies the three things every healthcare platform needs: an AI assistant that answers instantly, a community board where issues are reported and resolved in the open, and polls, surveys and NPS campaigns that measure satisfaction across all seven Aimedis platform modules.
The moment you sign in, your role shapes the workspace — patients, clinicians and administrators each see the dashboards, KPIs and live activity that matter to them.
Underneath, row-level security, audit logging and moderation governance keep every interaction accountable — in seven languages, including right-to-left Arabic.
Ask anything.
Answered instantly.
AVA is the AI support assistant floating on every screen. She answers from your organization’s own documentation, cites her sources and replies in the reader’s language — with voice input and read-aloud in all seven locales.
From report
to resolved
Every issue moves through a transparent six-stage pipeline, and the full status history stays visible to the community — so nobody wonders what happened to their report.
New
A report or request lands on the board
Under Review
The team evaluates scope and impact
Planned
Committed to the roadmap
In Progress
Actively being built
Done
Shipped — the loop is closed
Declined
Closed openly, with the history preserved
Everything support needs.
Nothing it doesn’t.
Community Support Board
Bug reports, feature requests and praise — with threaded comments, upvotes, official-response badges, anonymous posting and up to four screenshots per report.
Admin Knowledge Base
Upload PDF, TXT or Markdown and AVA learns it automatically — chunked, embedded and indexed in seconds, with one-click reindexing.
Polls & Multi-Page Surveys
A guided six-step wizard, twelve question types including NPS, Ranking, Likert and Matrix, branching logic, custom theming and per-question drop-off analytics.
NPS Campaigns
Promoters, passives and detractors computed automatically, with eight-week trend charts that show whether satisfaction is moving the right way.
AI Insights Engine
One click turns raw responses into three to seven actionable insights — observations, recommendations and urgent alerts, drawn from real data.
Governance & Moderation
A moderation queue with fourteen actions, user reporting, timed mutes and a full admin audit log — enforced by Postgres row-level security.
Seven platforms.
One pulse.
The Ecosystem Hub is a live map of every Aimedis platform orbiting Aimedis Support — satisfaction scores, open items and health status for Care Pro, Pro Portal, Connect, XR Health, Decision Pro, Rehab and the Data API.
One glance shows where the ecosystem stands: what users love, what needs attention and what is being worked on right now. The Hub is rolling out across the ecosystem.
See Aimedis Support
in action
Reaches everyone,
everywhere
Share Anywhere
Publish any poll or survey as a direct link, QR code or embeddable widget — with anonymous public participation through short-code URLs.
Works Offline
Responses are queued locally and sync automatically the moment the connection returns. Nothing gets lost.
Seven Languages, AI-Translated
Over 1,180 translated strings per locale, including right-to-left Arabic — and community posts translate on demand, preserving tone and formatting.
Feedback that
closes the loop
Most feedback disappears into a void. Aimedis Support makes the whole journey public: an issue is reported, reviewed, planned, built and shipped — with every status change visible to the person who raised it.
And because it spans all seven Aimedis platform modules, patterns surface that single products never see. The AI Insights Engine turns raw responses into the three to seven decisions that actually matter.
Ready to Experience
the Aimedis platform?
Join patients and healthcare providers around the world that are already using Aimedis.